{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"WTOCRM User Guide","colors":{"primary":"#15803D","light":"#07C983","dark":"#15803D"},"logo":{"light":"https://mintcdn.com/wtocrm/Dk9dsuVH2v168f7Y/logo/light.svg?fit=max\u0026auto=format\u0026n=Dk9dsuVH2v168f7Y\u0026q=85\u0026s=41e4f339c4bf499767c289c1a56c637f","dark":"https://mintcdn.com/wtocrm/Dk9dsuVH2v168f7Y/logo/dark.svg?fit=max\u0026auto=format\u0026n=Dk9dsuVH2v168f7Y\u0026q=85\u0026s=87d26cd478e2edada72b99177f52562e"},"favicon":"https://mintcdn.com/wtocrm/PUbgDCiOVj7AitpA/favicon.svg?fit=max\u0026auto=format\u0026n=PUbgDCiOVj7AitpA\u0026q=85\u0026s=43bcf40769d6c65fbdfe32e6f671e7ed","navbar":{"links":[{"href":"https://wtocrm.com","label":"WTOCRM"}],"primary":{"type":"button","label":"Open WTOCRM","href":"https://wtocrm.com"}},"seo":{"indexing":"all"},"contextual":{"options":["copy","chatgpt","claude","perplexity"],"display":"header"},"styling":{"latex":false},"navigation":{"languages":[{"language":"en","default":true,"href":""},{"language":"zh-Hans","href":"zh-Hans"},{"language":"pt-BR","href":"pt-BR"},{"language":"es","href":"es"}]}},"deployment":{"deploymentMetadataValue":{"subdomain":"wtocrm","hasAudioNarration":false,"actualSubdomain":"wtocrm","customDomains":["docs.wtocrm.com"],"gitSource":{"type":"github","owner":"henrybill6688","repo":"wtocrm-docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"entitlements":{},"buildId":"6aea06dfeceed668c0271da2","clientVersion":"0.0.4087","searchFilterCounts":[{"language":"en","tag":"WTO WA API","count":47},{"language":"es","tag":"WTO WA API","count":47},{"language":"pt-BR","tag":"WTO WA API","count":47},{"language":"zh-Hans","tag":"WTO WA API","count":47},{"language":"en","tag":"User guide","count":40},{"language":"es","tag":"Guía del usuario","count":40},{"language":"pt-BR","tag":"Guia do usuário","count":40},{"language":"zh-Hans","tag":"用户指南","count":40},{"language":"en","tag":"Configure your workspace","count":10},{"language":"es","tag":"Configura tu espacio de trabajo","count":10},{"language":"pt-BR","tag":"Configure seu espaço de trabalho","count":10},{"language":"zh-Hans","tag":"配置工作区","count":10},{"language":"en","tag":"Chat","count":9},{"language":"en","tag":"Message","count":9},{"language":"es","tag":"Chats","count":9},{"language":"es","tag":"Mensajes","count":9},{"language":"pt-BR","tag":"Conversas","count":9},{"language":"pt-BR","tag":"Mensagem","count":9},{"language":"zh-Hans","tag":"聊天","count":9},{"language":"zh-Hans","tag":"消息","count":9},{"language":"en","tag":"Connect channels","count":8},{"language":"en","tag":"Instance","count":8},{"language":"es","tag":"Conecta canales","count":8},{"language":"es","tag":"Instancia","count":8},{"language":"pt-BR","tag":"Conecte canais","count":8},{"language":"pt-BR","tag":"Instância","count":8},{"language":"zh-Hans","tag":"连接渠道","count":8},{"language":"zh-Hans","tag":"实例","count":8},{"language":"en","tag":"Blog","count":6},{"language":"en","tag":"Serve customers","count":6},{"language":"es","tag":"Blog","count":6},{"language":"es","tag":"Atiende a tus clientes","count":6},{"language":"pt-BR","tag":"Blog","count":6},{"language":"pt-BR","tag":"Atenda clientes","count":6},{"language":"zh-Hans","tag":"博客","count":6},{"language":"zh-Hans","tag":"服务客户","count":6},{"language":"en","tag":"Start here","count":5},{"language":"es","tag":"Empieza aquí","count":5},{"language":"pt-BR","tag":"Comece aqui","count":5},{"language":"zh-Hans","tag":"从这里开始","count":5}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-metadata","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"comment-mode","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[{"filePath":"style.css","content":"#footer{display:none!important}"}],"page":{"pagePath":"pt-BR/user-guides/agents/tools","slug":"/pt-BR/user-guides/agents/tools","pageMetadata":{"title":"Ferramentas","noindex":true,"description":null,"href":"/pt-BR/user-guides/agents/tools"},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={em:`em`,p:`p`,..._provideComponents(),...props.components},{Heading}=_components;if(!Heading)_missingMdxReference(`Heading`,true);return _jsxs(_Fragment,{children:[_jsx(Heading,{level:`1`,id:`ferramentas`,children:`Ferramentas`}),`\n`,_jsx(_components.p,{children:_jsx(_components.em,{children:`Conteúdo em desenvolvimento`})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Ferramentas","noindex":true,"description":null,"href":"/pt-BR/user-guides/agents/tools"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Ferramentas","slug":"ferramentas","depth":1,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"wtocrm","siteName":"WTOCRM User Guide","title":"Ferramentas - WTOCRM User Guide","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{"en":{"href":"/user-guides/agents/tools","matchLevel":1,"noindex":true},"zh-Hans":{"href":"/zh-Hans/user-guides/agents/tools","matchLevel":1,"noindex":true},"pt-BR":{"href":"/pt-BR/user-guides/agents/tools","matchLevel":0},"es":{"href":"/es/user-guides/agents/tools","matchLevel":1,"noindex":true}}},"lastModified":"2026-11-03T16:08:40.876Z","originalFileLocation":"pt-BR/user-guides/agents/tools.mdx","locale":"pt-BR"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"application-name\" content=\"WTOCRM User Guide\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003cmeta data-mint-head name=\"robots\" content=\"noindex\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Ferramentas - WTOCRM User Guide\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"WTOCRM User Guide\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.wtocrm.com/pt-BR/user-guides/agents/tools\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://wtocrm.mintlify.site/_mintlify/api/og/v2?division=Use+agentes+de+IA\u0026amp;title=Ferramentas\u0026amp;theme=aefeee4a5d31687a9900e017\u0026amp;signature=08c605cca60e816defc6520c310d4dc086d9b45736c77617710b11e0a6c3b242\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Ferramentas - WTOCRM User Guide\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://wtocrm.mintlify.site/_mintlify/api/og/v2?division=Use+agentes+de+IA\u0026amp;title=Ferramentas\u0026amp;theme=aefeee4a5d31687a9900e017\u0026amp;signature=08c605cca60e816defc6520c310d4dc086d9b45736c77617710b11e0a6c3b242\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"WTOCRM User Guide\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#15803D\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.wtocrm.com/pt-BR/user-guides/agents/tools\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/pt-BR/user-guides/agents/tools.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"WTOCRM User Guide\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"WTOCRM User Guide","nav":{"global":null,"languages":[{"language":"en","default":true,"pages":[{"title":"en","href":"/user-guides/agents/tools"}]},{"language":"zh-Hans","pages":[{"title":"zh-Hans","href":"/zh-Hans/user-guides/agents/tools"}]},{"language":"pt-BR","tabs":[{"tab":"Guia do usuário","icon":"book-open","groups":[{"group":"Comece aqui","pages":[{"title":"Guia do usuário do WTOCRM","href":"/pt-BR"},{"title":"Visão geral do WTOCRM","href":"/pt-BR/introduction"},{"title":"Início rápido","href":"/pt-BR/quickstart"},{"title":"Primeiro login","href":"/pt-BR/user-guides/getting-started/first-login"},{"title":"Visão geral do painel","href":"/pt-BR/user-guides/getting-started/dashboard-overview"}]},{"group":"Atenda clientes","pages":[{"title":"Visão geral das conversas","href":"/pt-BR/user-guides/conversations/overview"},{"title":"Interface de bate-papo","href":"/pt-BR/user-guides/conversations/chat-interface"},{"title":"Ações de conversa","href":"/pt-BR/user-guides/conversations/conversation-actions"},{"title":"Visão geral dos contatos","href":"/pt-BR/user-guides/contacts/overview"},{"title":"Perfil de contato","href":"/pt-BR/user-guides/contacts/contact-profile"},{"title":"Ações agendadas","href":"/pt-BR/user-guides/contacts/scheduled-actions"}]},{"group":"Gerencie vendas","pages":[{"title":"Visão geral dos pipelines","href":"/pt-BR/user-guides/pipelines/overview"},{"title":"Gerenciando pipelines","href":"/pt-BR/user-guides/pipelines/managing-pipelines"},{"title":"Visão geral dos produtos","href":"/pt-BR/user-guides/products/overview"}]},{"group":"Automatize o trabalho","pages":[{"title":"Visão geral das regras de automação","href":"/pt-BR/user-guides/automation/overview"},{"title":"Regras de automação","href":"/pt-BR/user-guides/automation/rules"}]},{"group":"Use agentes de IA","pages":[{"title":"Visão geral dos agentes","href":"/pt-BR/user-guides/agents/overview"},{"title":"Criando um Agente","href":"/pt-BR/user-guides/agents/creating-agent"},{"title":"Configuração do agente","href":"/pt-BR/user-guides/agents/agent-configuration"},{"title":"Base de Conhecimento","href":"/pt-BR/user-guides/agents/knowledge-base"},{"title":"Integração do Nexus de Conhecimento","description":null,"href":"/pt-BR/user-guides/agents/knowledge-nexus"},{"title":"Ferramentas","href":"/pt-BR/user-guides/agents/tools"},{"title":"Servidores MCP","description":null,"href":"/pt-BR/user-guides/agents/mcp-servers"}]},{"group":"Conecte canais","pages":[{"title":"Visão geral dos canais","href":"/pt-BR/user-guides/channels/overview"},{"title":"Configurações do canal","href":"/pt-BR/user-guides/channels/channel-settings"},{"title":"Configuração do WhatsApp","href":"/pt-BR/user-guides/channels/whatsapp-setup"},{"title":"Configuração de e-mail","href":"/pt-BR/user-guides/channels/email-setup"},{"title":"Configuração do Facebook e Instagram","href":"/pt-BR/user-guides/channels/facebook-instagram-setup"},{"title":"Configuração do telegrama","href":"/pt-BR/user-guides/channels/telegram-setup"},{"title":"Configuração de SMS","href":"/pt-BR/user-guides/channels/sms-setup"},{"title":"Configuração do widget do site","href":"/pt-BR/user-guides/channels/website-widget-setup"}]},{"group":"Configure seu espaço de trabalho","pages":[{"title":"Configurações da conta","href":"/pt-BR/user-guides/settings/account-settings"},{"title":"Usuários","href":"/pt-BR/user-guides/settings/users"},{"title":"Equipes","href":"/pt-BR/user-guides/settings/teams"},{"title":"Funções personalizadas","href":"/pt-BR/user-guides/settings/custom-roles"},{"title":"Etiquetas","href":"/pt-BR/user-guides/settings/labels"},{"title":"Atributos personalizados","href":"/pt-BR/user-guides/settings/custom-attributes"},{"title":"Respostas predefinidas","href":"/pt-BR/user-guides/settings/canned-responses"},{"title":"Macros","href":"/pt-BR/user-guides/settings/macros"},{"title":"Pacotes de configuração","href":"/pt-BR/user-guides/settings/template-bundles"},{"title":"Integrações","href":"/pt-BR/user-guides/settings/integrations"}]},{"group":"Proteja sua conta","pages":[{"title":"Autenticação de dois fatores (2FA)","href":"/pt-BR/user-guides/security/two-factor-authentication"}]}]},{"tab":"WTO WA API","icon":"message-circle","pages":[{"title":"WTO WA API","href":"/pt-BR/waapi"}]},{"tab":"Blog","icon":"newspaper","pages":[{"title":"Blog","href":"/pt-BR/blog"}]}]},{"language":"es","pages":[{"title":"es","href":"/es/user-guides/agents/tools"}]}]},"basePath":"","title":"Ferramentas - WTOCRM User Guide","buildId":"dpl_FWZhTb2vab28gFGFH4ojka6qEznQ","deploymentId":"dpl_FWZhTb2vab28gFGFH4ojka6qEznQ","dynamics":[],"chunks":[]}