La configuración de la cuenta le permite administrar la información básica de su cuenta, configurar la resolución automática de conversaciones, habilitar la transcripción de audio y acceder a identificadores importantes para integraciones.
Esta función ayuda a mantener organizada su bandeja de entrada cerrando automáticamente las conversaciones que han estado inactivas durante un período determinado.
Activar/Desactivar: Utilice el interruptor de palanca en la esquina superior derecha para habilitar la función.
Tiempo de resolución automática: Establezca el tiempo en minutos de inactividad antes de que la conversación se resuelva automáticamente.
Mensaje de resolución automática: Un mensaje opcional que se enviará al cliente cuando el sistema cierre la conversación.
Ignorar conversaciones en espera de respuesta: Si está habilitado, el sistema no cerrará las conversaciones en las que el agente aún no haya respondido al cliente.
Aplicar etiqueta: Puede configurar una etiqueta específica para que se aplique automáticamente a las conversaciones resueltas mediante este proceso.
Botón Actualizar resolución automática: Guarda las preferencias de resolución automática.
WTO CRM tiene integración para convertir automáticamente mensajes de voz a texto.
Habilitar Transcripción: Al habilitar esta opción, el sistema intentará transcribir todos los mensajes de audio recibidos en las bandejas de entrada conectadas, facilitando la lectura y la búsqueda de información.
Eliminar cuenta: Al hacer clic en este botón, iniciará el proceso para eliminar permanentemente su cuenta y todos los datos asociados a ella (contactos, conversaciones, configuraciones).
La eliminación de la cuenta no se puede deshacer. Asegúrese de haber hecho una copia de seguridad de los datos importantes antes de continuar.
Mantener actualizada la configuración de la cuenta es fundamental para el correcto funcionamiento de las automatizaciones y para la correcta identificación de su cuenta en los procesos de integración.
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"WTOCRM User Guide","colors":{"primary":"#15803D","light":"#07C983","dark":"#15803D"},"logo":{"light":"https://mintcdn.com/wtocrm/Dk9dsuVH2v168f7Y/logo/light.svg?fit=max\u0026auto=format\u0026n=Dk9dsuVH2v168f7Y\u0026q=85\u0026s=41e4f339c4bf499767c289c1a56c637f","dark":"https://mintcdn.com/wtocrm/Dk9dsuVH2v168f7Y/logo/dark.svg?fit=max\u0026auto=format\u0026n=Dk9dsuVH2v168f7Y\u0026q=85\u0026s=87d26cd478e2edada72b99177f52562e"},"favicon":"https://mintcdn.com/wtocrm/PUbgDCiOVj7AitpA/favicon.svg?fit=max\u0026auto=format\u0026n=PUbgDCiOVj7AitpA\u0026q=85\u0026s=43bcf40769d6c65fbdfe32e6f671e7ed","navbar":{"links":[{"href":"https://wtocrm.com","label":"WTOCRM"}],"primary":{"type":"button","label":"Open WTOCRM","href":"https://wtocrm.com"}},"seo":{"indexing":"all"},"contextual":{"options":["copy","chatgpt","claude","perplexity"],"display":"header"},"styling":{"latex":false},"navigation":{"languages":[{"language":"en","default":true,"href":""},{"language":"zh-Hans","href":"zh-Hans"},{"language":"pt-BR","href":"pt-BR"},{"language":"es","href":"es"}]}},"deployment":{"deploymentMetadataValue":{"subdomain":"wtocrm","hasAudioNarration":false,"actualSubdomain":"wtocrm","customDomains":["docs.wtocrm.com"],"gitSource":{"type":"github","owner":"henrybill6688","repo":"wtocrm-docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"entitlements":{},"buildId":"6aea06dfeceed668c0271da2","clientVersion":"0.0.4087","searchFilterCounts":[{"language":"en","tag":"WTO WA API","count":47},{"language":"es","tag":"WTO WA API","count":47},{"language":"pt-BR","tag":"WTO WA API","count":47},{"language":"zh-Hans","tag":"WTO WA API","count":47},{"language":"en","tag":"User guide","count":40},{"language":"es","tag":"Guía del usuario","count":40},{"language":"pt-BR","tag":"Guia do usuário","count":40},{"language":"zh-Hans","tag":"用户指南","count":40},{"language":"en","tag":"Configure your workspace","count":10},{"language":"es","tag":"Configura tu espacio de trabajo","count":10},{"language":"pt-BR","tag":"Configure seu espaço de trabalho","count":10},{"language":"zh-Hans","tag":"配置工作区","count":10},{"language":"en","tag":"Chat","count":9},{"language":"en","tag":"Message","count":9},{"language":"es","tag":"Chats","count":9},{"language":"es","tag":"Mensajes","count":9},{"language":"pt-BR","tag":"Conversas","count":9},{"language":"pt-BR","tag":"Mensagem","count":9},{"language":"zh-Hans","tag":"聊天","count":9},{"language":"zh-Hans","tag":"消息","count":9},{"language":"en","tag":"Connect channels","count":8},{"language":"en","tag":"Instance","count":8},{"language":"es","tag":"Conecta canales","count":8},{"language":"es","tag":"Instancia","count":8},{"language":"pt-BR","tag":"Conecte canais","count":8},{"language":"pt-BR","tag":"Instância","count":8},{"language":"zh-Hans","tag":"连接渠道","count":8},{"language":"zh-Hans","tag":"实例","count":8},{"language":"en","tag":"Blog","count":6},{"language":"en","tag":"Serve customers","count":6},{"language":"es","tag":"Blog","count":6},{"language":"es","tag":"Atiende a tus clientes","count":6},{"language":"pt-BR","tag":"Blog","count":6},{"language":"pt-BR","tag":"Atenda clientes","count":6},{"language":"zh-Hans","tag":"博客","count":6},{"language":"zh-Hans","tag":"服务客户","count":6},{"language":"en","tag":"Start here","count":5},{"language":"es","tag":"Empieza aquí","count":5},{"language":"pt-BR","tag":"Comece aqui","count":5},{"language":"zh-Hans","tag":"从这里开始","count":5}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-metadata","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"comment-mode","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[{"filePath":"style.css","content":"#footer{display:none!important}"}],"page":{"pagePath":"es/user-guides/settings/account-settings","slug":"/es/user-guides/settings/account-settings","pageMetadata":{"title":"Configuración de cuenta","description":null,"href":"/es/user-guides/settings/account-settings"},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={hr:`hr`,li:`li`,ol:`ol`,p:`p`,strong:`strong`,ul:`ul`,..._provideComponents(),...props.components},{Heading,OptimizedImage,Warning}=_components;if(!Heading)_missingMdxReference(`Heading`,true);if(!OptimizedImage)_missingMdxReference(`OptimizedImage`,true);if(!Warning)_missingMdxReference(`Warning`,true);return _jsxs(_Fragment,{children:[_jsx(Heading,{level:`1`,id:`configuración-de-cuenta`,children:`Configuración de cuenta`}),`\n`,_jsx(_components.p,{children:`La configuración de la cuenta le permite administrar la información básica de su cuenta, configurar la resolución automática de conversaciones, habilitar la transcripción de audio y acceder a identificadores importantes para integraciones.`}),`\n`,_jsx(Heading,{level:`2`,id:`acceder-a-la-configuración-de-la-cuenta`,children:`Acceder a la configuración de la cuenta`}),`\n`,_jsx(_components.p,{children:`Para acceder a esta pantalla, siga los pasos a continuación:`}),`\n`,_jsxs(_components.ol,{children:[`\n`,_jsxs(_components.li,{children:[`En el menú de la barra lateral izquierda, haga clic en `,_jsx(_components.strong,{children:`Configuración`}),`.`]}),`\n`,_jsxs(_components.li,{children:[`En el submenú que se abre, haga clic en `,_jsx(_components.strong,{children:`Cuenta`}),`.`]}),`\n`]}),`\n`,_jsx(OptimizedImage,{src:`https://mintcdn.com/wtocrm/TmaUvzVMCmusnYHt/images/source/9023984ba02a-01-accessing-account-settings-wtocrm.png?fit=max\u0026auto=format\u0026n=TmaUvzVMCmusnYHt\u0026q=85\u0026s=84a7c8fef91248b064930191dc861776`,alt:`Acceder a la configuración de la cuenta`,width:`493`,height:`907`,\"data-path\":`user-guides/settings/images/01-accessing-account-settings.png`,\"data-og-width\":`925`,\"data-og-height\":`1701`,\"data-path\":`images/source/9023984ba02a-01-accessing-account-settings-wtocrm.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/wtocrm/TmaUvzVMCmusnYHt/images/source/9023984ba02a-01-accessing-account-settings-wtocrm.png?w=280\u0026fit=max\u0026auto=format\u0026n=TmaUvzVMCmusnYHt\u0026q=85\u0026s=fedf09c6e6c25f6fa1d357a7f3788cb3 280w, https://mintcdn.com/wtocrm/TmaUvzVMCmusnYHt/images/source/9023984ba02a-01-accessing-account-settings-wtocrm.png?w=560\u0026fit=max\u0026auto=format\u0026n=TmaUvzVMCmusnYHt\u0026q=85\u0026s=d614416da659af87ed995b5356576dbf 560w, https://mintcdn.com/wtocrm/TmaUvzVMCmusnYHt/images/source/9023984ba02a-01-accessing-account-settings-wtocrm.png?w=840\u0026fit=max\u0026auto=format\u0026n=TmaUvzVMCmusnYHt\u0026q=85\u0026s=5296057085b2888a39d1dee9835875a4 840w, https://mintcdn.com/wtocrm/TmaUvzVMCmusnYHt/images/source/9023984ba02a-01-accessing-account-settings-wtocrm.png?w=1100\u0026fit=max\u0026auto=format\u0026n=TmaUvzVMCmusnYHt\u0026q=85\u0026s=750e05bfc968555271451cee14770805 1100w, https://mintcdn.com/wtocrm/TmaUvzVMCmusnYHt/images/source/9023984ba02a-01-accessing-account-settings-wtocrm.png?w=1650\u0026fit=max\u0026auto=format\u0026n=TmaUvzVMCmusnYHt\u0026q=85\u0026s=9cdf31555dd7a587a7bcc10e0be336cc 1650w, https://mintcdn.com/wtocrm/TmaUvzVMCmusnYHt/images/source/9023984ba02a-01-accessing-account-settings-wtocrm.png?w=2500\u0026fit=max\u0026auto=format\u0026n=TmaUvzVMCmusnYHt\u0026q=85\u0026s=9ec93147196eb6667a22bb9c15ec4716 2500w`}),`\n`,_jsx(_components.hr,{}),`\n`,_jsx(Heading,{level:`2`,id:`configuración-general`,children:`Configuración general`}),`\n`,_jsx(_components.p,{children:`En esta sección defines la información fundamental de tu cuenta en WTO CRM:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Nombre de Cuenta:`}),` El nombre identificativo de tu cuenta en la plataforma.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Idioma:`}),` El idioma de interfaz predeterminado para esta cuenta.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Botón Guardar configuración:`}),` Después de realizar cambios en estos campos, haga clic aquí para guardar.`]}),`\n`]}),`\n`,_jsx(OptimizedImage,{src:`https://mintcdn.com/wtocrm/m8oE4nlUsc3eOtim/images/source/049fa2310bba-02-account-settings-form-wtocrm.png?fit=max\u0026auto=format\u0026n=m8oE4nlUsc3eOtim\u0026q=85\u0026s=9065f222f273964de198eecdab41cc73`,alt:`Completar datos de la cuenta`,width:`1525`,height:`907`,\"data-path\":`user-guides/settings/images/02-account-settings-form.png`,\"data-og-width\":`1626`,\"data-og-height\":`967`,\"data-path\":`images/source/049fa2310bba-02-account-settings-form-wtocrm.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/wtocrm/m8oE4nlUsc3eOtim/images/source/049fa2310bba-02-account-settings-form-wtocrm.png?w=280\u0026fit=max\u0026auto=format\u0026n=m8oE4nlUsc3eOtim\u0026q=85\u0026s=3d1da092705012bf8f7eeafae98b2440 280w, https://mintcdn.com/wtocrm/m8oE4nlUsc3eOtim/images/source/049fa2310bba-02-account-settings-form-wtocrm.png?w=560\u0026fit=max\u0026auto=format\u0026n=m8oE4nlUsc3eOtim\u0026q=85\u0026s=4e1826f5594743e925a717cdccd3760b 560w, https://mintcdn.com/wtocrm/m8oE4nlUsc3eOtim/images/source/049fa2310bba-02-account-settings-form-wtocrm.png?w=840\u0026fit=max\u0026auto=format\u0026n=m8oE4nlUsc3eOtim\u0026q=85\u0026s=ec640c75fcdce28836b4dd44b781e97b 840w, https://mintcdn.com/wtocrm/m8oE4nlUsc3eOtim/images/source/049fa2310bba-02-account-settings-form-wtocrm.png?w=1100\u0026fit=max\u0026auto=format\u0026n=m8oE4nlUsc3eOtim\u0026q=85\u0026s=31e09735fa017d08da532a9511c44c5e 1100w, https://mintcdn.com/wtocrm/m8oE4nlUsc3eOtim/images/source/049fa2310bba-02-account-settings-form-wtocrm.png?w=1650\u0026fit=max\u0026auto=format\u0026n=m8oE4nlUsc3eOtim\u0026q=85\u0026s=0c6f706aed46625f30defee351d0829a 1650w, https://mintcdn.com/wtocrm/m8oE4nlUsc3eOtim/images/source/049fa2310bba-02-account-settings-form-wtocrm.png?w=2500\u0026fit=max\u0026auto=format\u0026n=m8oE4nlUsc3eOtim\u0026q=85\u0026s=7522e851b2e08c0d839cf1c8ad32219b 2500w`}),`\n`,_jsx(_components.hr,{}),`\n`,_jsx(Heading,{level:`2`,id:`resolución-automática-de-conversaciones`,children:`Resolución automática de conversaciones`}),`\n`,_jsx(_components.p,{children:`Esta función ayuda a mantener organizada su bandeja de entrada cerrando automáticamente las conversaciones que han estado inactivas durante un período determinado.`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Activar/Desactivar:`}),` Utilice el interruptor de palanca en la esquina superior derecha para habilitar la función.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Tiempo de resolución automática:`}),` Establezca el tiempo en minutos de inactividad antes de que la conversación se resuelva automáticamente.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Mensaje de resolución automática:`}),` Un mensaje opcional que se enviará al cliente cuando el sistema cierre la conversación.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Ignorar conversaciones en espera de respuesta:`}),` Si está habilitado, el sistema no cerrará las conversaciones en las que el agente aún no haya respondido al cliente.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Aplicar etiqueta:`}),` Puede configurar una etiqueta específica para que se aplique automáticamente a las conversaciones resueltas mediante este proceso.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Botón Actualizar resolución automática:`}),` Guarda las preferencias de resolución automática.`]}),`\n`]}),`\n`,_jsx(_components.hr,{}),`\n`,_jsx(Heading,{level:`2`,id:`transcripción-de-audio`,children:`Transcripción de audio`}),`\n`,_jsx(_components.p,{children:`WTO CRM tiene integración para convertir automáticamente mensajes de voz a texto.`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Habilitar Transcripción:`}),` Al habilitar esta opción, el sistema intentará transcribir todos los mensajes de audio recibidos en las bandejas de entrada conectadas, facilitando la lectura y la búsqueda de información.`]}),`\n`]}),`\n`,_jsx(_components.hr,{}),`\n`,_jsx(Heading,{level:`2`,id:`cuenta-id`,children:`Cuenta ID`}),`\n`,_jsxs(_components.p,{children:[`La `,_jsx(_components.strong,{children:`Cuenta ID`}),` es un identificador universal único (UUID) para su cuenta. Es esencial para:`]}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Realización de llamadas API.`}),`\n`,_jsx(_components.li,{children:`Configuración de webhooks externos.`}),`\n`,_jsx(_components.li,{children:`Realizar integraciones personalizadas con otros sistemas.`}),`\n`]}),`\n`,_jsx(_components.p,{children:`Puede copiar rápidamente el ID haciendo clic en el icono de copiar al lado del código.`}),`\n`,_jsx(_components.hr,{}),`\n`,_jsx(Heading,{level:`2`,id:`eliminación-de-cuenta`,children:`Eliminación de cuenta`}),`\n`,_jsx(_components.p,{children:`Esta es una acción crítica e irreversible.`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Eliminar cuenta:`}),` Al hacer clic en este botón, iniciará el proceso para eliminar permanentemente su cuenta y todos los datos asociados a ella (contactos, conversaciones, configuraciones).`]}),`\n`]}),`\n`,_jsx(Warning,{children:_jsx(_components.p,{children:`La eliminación de la cuenta no se puede deshacer. Asegúrese de haber hecho una copia de seguridad de los datos importantes antes de continuar.`})}),`\n`,_jsx(_components.hr,{}),`\n`,_jsx(Heading,{level:`2`,id:`consideraciones-finales`,children:`Consideraciones finales`}),`\n`,_jsx(_components.p,{children:`Mantener actualizada la configuración de la cuenta es fundamental para el correcto funcionamiento de las automatizaciones y para la correcta identificación de su cuenta en los procesos de integración.`})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Configuración de cuenta","description":null,"href":"/es/user-guides/settings/account-settings"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Configuración de cuenta","slug":"configuración-de-cuenta","depth":1,"children":[]},{"title":"Acceder a la configuración de la cuenta","slug":"acceder-a-la-configuración-de-la-cuenta","depth":2,"children":[]},{"title":"Configuración general","slug":"configuración-general","depth":2,"children":[]},{"title":"Resolución automática de conversaciones","slug":"resolución-automática-de-conversaciones","depth":2,"children":[]},{"title":"Transcripción de audio","slug":"transcripción-de-audio","depth":2,"children":[]},{"title":"Cuenta ID","slug":"cuenta-id","depth":2,"children":[]},{"title":"Eliminación de cuenta","slug":"eliminación-de-cuenta","depth":2,"children":[]},{"title":"Consideraciones finales","slug":"consideraciones-finales","depth":2,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"wtocrm","siteName":"WTOCRM User Guide","title":"Configuración de cuenta - WTOCRM User Guide","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{"en":{"href":"/user-guides/settings/account-settings","matchLevel":1},"zh-Hans":{"href":"/zh-Hans/user-guides/settings/account-settings","matchLevel":1},"pt-BR":{"href":"/pt-BR/user-guides/settings/account-settings","matchLevel":1},"es":{"href":"/es/user-guides/settings/account-settings","matchLevel":0}}},"lastModified":"2026-11-03T16:08:41.500Z","originalFileLocation":"es/user-guides/settings/account-settings.mdx","locale":"es"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"application-name\" content=\"WTOCRM User Guide\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Configuración de cuenta - WTOCRM User Guide\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"WTOCRM User Guide\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.wtocrm.com/es/user-guides/settings/account-settings\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://wtocrm.mintlify.site/_mintlify/api/og/v2?division=Configura+tu+espacio+de+trabajo\u0026amp;title=Configuraci%C3%B3n+de+cuenta\u0026amp;theme=aefeee4a5d31687a9900e017\u0026amp;signature=17aee1072973f23976166a51e0ea90e24fbb967f0c76c62cf7955ab69792a555\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Configuración de cuenta - WTOCRM User Guide\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://wtocrm.mintlify.site/_mintlify/api/og/v2?division=Configura+tu+espacio+de+trabajo\u0026amp;title=Configuraci%C3%B3n+de+cuenta\u0026amp;theme=aefeee4a5d31687a9900e017\u0026amp;signature=17aee1072973f23976166a51e0ea90e24fbb967f0c76c62cf7955ab69792a555\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/wtocrm/0slN7rqeAoXIdz01/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"WTOCRM User Guide\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#15803D\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.wtocrm.com/es/user-guides/settings/account-settings\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/es/user-guides/settings/account-settings.md\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"es\" href=\"https://docs.wtocrm.com/es/user-guides/settings/account-settings\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"en\" href=\"https://docs.wtocrm.com/user-guides/settings/account-settings\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"zh-Hans\" href=\"https://docs.wtocrm.com/zh-Hans/user-guides/settings/account-settings\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"pt-BR\" href=\"https://docs.wtocrm.com/pt-BR/user-guides/settings/account-settings\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"x-default\" href=\"https://docs.wtocrm.com/user-guides/settings/account-settings\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.wtocrm.com/#organization\",\"name\":\"WTOCRM User Guide\",\"url\":\"https://docs.wtocrm.com\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/wtocrm/Dk9dsuVH2v168f7Y/logo/light.svg?fit=max\u0026auto=format\u0026n=Dk9dsuVH2v168f7Y\u0026q=85\u0026s=41e4f339c4bf499767c289c1a56c637f\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.wtocrm.com#website\",\"name\":\"WTOCRM User Guide\",\"url\":\"https://docs.wtocrm.com\",\"publisher\":{\"@id\":\"https://docs.wtocrm.com/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.wtocrm.com/es/user-guides/settings/account-settings#webpage\",\"url\":\"https://docs.wtocrm.com/es/user-guides/settings/account-settings\",\"name\":\"Configuración de cuenta\",\"dateModified\":\"2026-11-03T16:08:41.500Z\",\"isPartOf\":{\"@id\":\"https://docs.wtocrm.com#website\"},\"breadcrumb\":{\"@id\":\"https://docs.wtocrm.com/es/user-guides/settings/account-settings#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.wtocrm.com/es/user-guides/settings/account-settings#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"WTOCRM User Guide\",\"item\":\"https://docs.wtocrm.com\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Configuración de cuenta\",\"item\":\"https://docs.wtocrm.com/es/user-guides/settings/account-settings\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.wtocrm.com/es/user-guides/settings/account-settings#article\",\"headline\":\"Configuración de cuenta\",\"name\":\"Configuración de cuenta\",\"url\":\"https://docs.wtocrm.com/es/user-guides/settings/account-settings\",\"mainEntityOfPage\":{\"@id\":\"https://docs.wtocrm.com/es/user-guides/settings/account-settings#webpage\"},\"dateModified\":\"2026-11-03T16:08:41.500Z\",\"publisher\":{\"@id\":\"https://docs.wtocrm.com/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.wtocrm.com#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"WTOCRM User Guide\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"WTOCRM User Guide","nav":{"global":null,"languages":[{"language":"en","default":true,"pages":[{"title":"en","href":"/user-guides/settings/account-settings"}]},{"language":"zh-Hans","pages":[{"title":"zh-Hans","href":"/zh-Hans/user-guides/settings/account-settings"}]},{"language":"pt-BR","pages":[{"title":"pt-BR","href":"/pt-BR/user-guides/settings/account-settings"}]},{"language":"es","tabs":[{"tab":"Guía del usuario","icon":"book-open","groups":[{"group":"Empieza aquí","pages":[{"title":"Guía del usuario de WTOCRM","href":"/es"},{"title":"Descripción general de WTOCRM","href":"/es/introduction"},{"title":"Inicio rápido","href":"/es/quickstart"},{"title":"Primer inicio de sesión","href":"/es/user-guides/getting-started/first-login"},{"title":"Descripción general del panel","href":"/es/user-guides/getting-started/dashboard-overview"}]},{"group":"Atiende a tus clientes","pages":[{"title":"Resumen de conversaciones","href":"/es/user-guides/conversations/overview"},{"title":"Interfaz de chat","href":"/es/user-guides/conversations/chat-interface"},{"title":"Acciones de conversación","href":"/es/user-guides/conversations/conversation-actions"},{"title":"Descripción general de los contactos","href":"/es/user-guides/contacts/overview"},{"title":"Perfil de contacto","href":"/es/user-guides/contacts/contact-profile"},{"title":"Acciones programadas","href":"/es/user-guides/contacts/scheduled-actions"}]},{"group":"Gestiona las ventas","pages":[{"title":"Descripción general de tuberías","href":"/es/user-guides/pipelines/overview"},{"title":"Gestión de tuberías","href":"/es/user-guides/pipelines/managing-pipelines"},{"title":"Descripción general de productos","href":"/es/user-guides/products/overview"}]},{"group":"Automatiza el trabajo","pages":[{"title":"Descripción general de las reglas de automatización","href":"/es/user-guides/automation/overview"},{"title":"Reglas de automatización","href":"/es/user-guides/automation/rules"}]},{"group":"Usa agentes de IA","pages":[{"title":"Descripción general de los agentes","href":"/es/user-guides/agents/overview"},{"title":"Creando un agente","href":"/es/user-guides/agents/creating-agent"},{"title":"Configuración del agente","href":"/es/user-guides/agents/agent-configuration"},{"title":"Base de conocimientos","href":"/es/user-guides/agents/knowledge-base"},{"title":"Integración del Nexo de Conocimiento","href":"/es/user-guides/agents/knowledge-nexus"},{"title":"Herramientas","href":"/es/user-guides/agents/tools"},{"title":"Servidores MCP","href":"/es/user-guides/agents/mcp-servers"}]},{"group":"Conecta canales","pages":[{"title":"Descripción general de los canales","href":"/es/user-guides/channels/overview"},{"title":"Configuración del canal","href":"/es/user-guides/channels/channel-settings"},{"title":"Configuración de WhatsApp","href":"/es/user-guides/channels/whatsapp-setup"},{"title":"Configuración de correo electrónico","href":"/es/user-guides/channels/email-setup"},{"title":"Configuración de Facebook e Instagram","href":"/es/user-guides/channels/facebook-instagram-setup"},{"title":"Configuración de telegrama","href":"/es/user-guides/channels/telegram-setup"},{"title":"Configuración de SMS","href":"/es/user-guides/channels/sms-setup"},{"title":"Configuración del widget del sitio web","description":null,"href":"/es/user-guides/channels/website-widget-setup"}]},{"group":"Configura tu espacio de trabajo","pages":[{"title":"Configuración de cuenta","href":"/es/user-guides/settings/account-settings"},{"title":"Usuarios","description":null,"href":"/es/user-guides/settings/users"},{"title":"equipos","href":"/es/user-guides/settings/teams"},{"title":"Roles personalizados","href":"/es/user-guides/settings/custom-roles"},{"title":"Etiquetas","href":"/es/user-guides/settings/labels"},{"title":"Atributos personalizados","href":"/es/user-guides/settings/custom-attributes"},{"title":"Respuestas enlatadas","href":"/es/user-guides/settings/canned-responses"},{"title":"macros","href":"/es/user-guides/settings/macros"},{"title":"Paquetes de configuración","href":"/es/user-guides/settings/template-bundles"},{"title":"Integraciones","href":"/es/user-guides/settings/integrations"}]},{"group":"Protege tu cuenta","pages":[{"title":"Autenticación de dos factores (2FA)","href":"/es/user-guides/security/two-factor-authentication"}]}]},{"tab":"WTO WA API","icon":"message-circle","pages":[{"title":"WTO WA API","href":"/es/waapi"}]},{"tab":"Blog","icon":"newspaper","pages":[{"title":"Blog","href":"/es/blog"}]}]}]},"basePath":"","title":"Configuración de cuenta - WTOCRM User Guide","buildId":"dpl_FWZhTb2vab28gFGFH4ojka6qEznQ","deploymentId":"dpl_FWZhTb2vab28gFGFH4ojka6qEznQ","dynamics":["a74be98ba7"],"chunks":["zoom-image-lightbox-CE4cYsJE.js","lightbox-handle-r17bVUz3.js"]}
